Returns & Exchanges
Before placing an order, think carefully about your size and if necessary you can consult us on our contact sheet. Remember that each change and return has an impact on emissions and waste, help us reduce it. 

 RETURNS 

   You have a period of 7 days from that you received your order to make the return.  In this case, the amount corresponding to the price of the products will be returned, but not the original shipping costs, as well as the card payment commissions, since they are supported by kwazyclothing or cash on delivery, since they are charged by the transportation agency.Follow the steps, it is very simple: 

     1  Send us an email to kwazyclothing@gmail.com indicating the order number and the product you want to return.

       We would like you to indicate the reason for the return to continue improving.

    2 Pack the order in its original package, in case of not being able to use the original package, you can use another that guarantees its safety. 

    3 Orders must be returned in their original condition with all the elements included inside, and they cannot be washed, used or damaged.

    4 If you want to return or exchange an item, you just have to contact the post service and send the items to the following address:

3Elements Sostenibles S.L

C/ Narcis Monturiol 20 

08187 Santa Eulàlia de Ronçana  

Barcelona

 CHANGES

In the case of wanting to change an item, the process would be very similar to that of returns. Send us an email to the address mentioned above with the following information: order number, item to be returned and the new size or model. We will send the new size when the clothes arrives.

We are not responsible for returned items until they are in our warehouses. Shipping costs must be by the customer who wishes to make the return. In the event that the item is defective, kwazyclothing will would assume the full shipping cost.

When and how will you receive the refund amount? 

The amount of the returned items will be refunded once we verify that the clothes are in perfect condition and with the labels. Once we approve the return, you will receive the amount through the same form of payment that was used in the purchase within 5-12 business days. 

If you do not receive the appropriate amount or have any questions and / or problems, contact us through the following email: kwazyclothing@gmail.com
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